At Bhalla & Sons, we want you to be fully satisfied with your purchase. If for any reason you are not happy with a product, please review our return and refund policy for details on eligibility and process.
1. Return Eligibility
- Items must be returned within 7-14 days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
- Certain items, such as consumable goods, personal care items (e.g., trimmers, earbuds), or items marked as non-returnable, may not be eligible for returns due to hygiene and safety reasons.
2. Return Process
- To initiate a return, please contact our customer support team at info@bhallasons.in or 9999771061.. Provide your order number, reason for return, and any supporting details.
- Once your return request is approved, we will provide instructions for shipping the item back to us.
- Return shipping charges may apply unless the item was damaged or defective upon arrival.
3. Damaged or Defective Products
- If an item arrives damaged or defective, please notify us within 48 hours of delivery with photos and a description of the issue.
- We will arrange a replacement or refund, as applicable, at no additional cost.
4. Refunds
- Once your return is received and inspected, we will send you a notification of approval or rejection.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping fees are non-refundable except in cases of defective or damaged items.
6. Exchanges
- We only replace items if they are defective or damaged. For exchanges, please follow the return process and specify that you would like an exchange rather than a refund.
7. Contact Us
- For any questions about returns, refunds, or exchanges, please contact us at info@bhallasons.in or call us at +91-9999771061. Our team will be happy to assist you.
Thank you for shopping with Bhalla & Sons. We value your satisfaction and are here to ensure a smooth shopping experience.